Cancellation Policy

Signature Orders – Cancellation

72 hours notice is required for cancellations/rescheduling and fees may be applied for materials & progress already completed. If you are rescheduling outside of the 72 hour window then there is a rebake fee that starts at $20. If an order is cancelled & refunded, the 3% processing fee is non refundable. If you are unable to pickup your order then no refund shall be issued. 

Custom orders – Cancellation

72 hours notice is required to cancel any custom order. We reserve the right to only refund 50% if your order is already in production. Cancellations made in under 72 hours will not be refunded. If you need to reschedule your order, a rebake fee will apply if production has started. If an order is cancelled & refunded, the 3% processing fee is non refundable. 

Transportation 

Velvet Lane Cakes assumes no responsibility to damages once the order leaves our premises. It is the customers responsibility to handle the order with care during transport and when unboxing.